Refund policy
Refunds & Replacements
We take pride in the quality and care behind every order. Since all our products are personalised, we do not offer refunds or returns once an order is placed.
However, if you receive a defective or damaged product, please let us know by sharing clear images and your order details. We will review the case and arrange a replacement or refund if applicable.
Your satisfaction is important to us and we are always here to help make it right.
- Return Window: If you receive an item that is damaged or if we have sent you the wrong item, please contact us within 3 business days of delivery Email us- tidytwigs@gmail.com or message us- +91 7738536744
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it.
Refund Policy
If you are eligible for a refund, we will process your request in a timely manner. Please review our refund policy below:
- Refund Timeline: Refunds will be processed once we receive the returned item, usually within 5–7 business days
- Refund Method: Refunds will be credited to your original payment method. Please note that your bank or credit card provider may take additional time to process the refund.
- Partial Refunds: In certain cases, such as items returned in used or damaged condition, a partial refund may be issued.
Exchange Policy
In case you wish to exchange your product for any reason, the item will need to be re-shipped to the address provided by our team.
Once you get in touch with our support team, they will share the return address and guide you through the exchange process.
Please ensure the product is securely packed before shipping it back.